SAFETY COMES FIRST
Emergency and Immediate Help
Use the correct emergency, crisis or community service for the situation.
What this means
Call 911 when there is an immediate threat to life, safety or property. For urgent social needs that are not a 911 emergency, 211 can help identify food, shelter, crisis, health and community services. DurhamImmigration.com does not operate an emergency line.
Step-by-step
- Move to a safe location when possible
- Call 911 for immediate danger or a life-threatening medical emergency
- Use the onsite 211 guide to identify the right non-emergency service
- Do not send passports, case files or detailed crisis information through website forms
- Confirm hours and eligibility before travelling to a service
What to prepare privately
Keep sensitive records secure. This website does not need passports, SINs, banking credentials, immigration portal passwords or complete case files for an initial inquiry.
- Your current location
- A safe callback number if available
- Preferred language
- Accessibility or transportation needs
- The immediate need you are trying to solve
Next steps
- Call 911 for immediate threats to life or safety
- Use 211 Ontario to find community and social services
- Contact official shelters, food supports and crisis services
- Do not submit emergency or confidential case details through this website
Before you continue
Can I rely on this guide?
Use it to understand the process, organize questions and choose the next step. It does not make a government decision or replace advice for an individual case.
What changes most often?
Eligibility rules, forms, fees, processing information, program availability, service hours and contact details can change. The review dates below show when our sources were checked.
When should I get help?
Use a verified settlement or community service for navigation. Seek an authorized professional when legal interpretation, strategy, a refusal, a hearing or an important deadline is involved.
Continue on DurhamImmigration.com
Your next step should stay on this site. Official-source links are kept separately below for final verification only.
Official sources checked
The guide above is written to answer the practical question on DurhamImmigration.com. These links are supporting evidence and the final place to confirm details that can change. Last reviewed: August 30, 2026.